Insight

When Nordic Innovation approached us with ambitious goals to transform Nordic smart mobility and connectivity, we knew exactly where to turn: the playbook.

Perhaps you've heard designers talk about the sprint method, or maybe you've been invited to a design sprint with Halogen? In this article, we'll explain what a design sprint is, so you can look forward to five intensive and exciting days with us and the rest of your team.

How can we ensure a common understanding of problems in situations where many factors play a role, cutting across culture, language, competence, and perhaps even across organisations and sectors? How can we achieve change when facing high uncertainty and high risk?

Restructuring, restructuring, restructuring. Everyone has to restructure—all the time. The public sector needs new governance. Businesses must find new ways of working. Citizens' mindsets must change. The buzzwords are many, and you might be getting tired of them.

We are all searching for a universal method to solve problems and foster innovation in the public sector. Such a method, of course, does not exist. Service design is an example of a useful and effective method, but it's not for everyone and not for everything.

Public inquiries often identify faults but rarely offer forward-looking solutions. They quickly become outdated. We need to investigate the investigations—openly and exploratorily—to find new tools and ensure more fit-for-purpose reports.

Collective insight must come to the forefront if we are to solve the complex challenges our society faces. Let's use the NAV scandal to understand system failure instead of hunting for scapegoats.