Designers and decision makers make choices every single day, many of them life changing. Do we choose responsibly? Ethically? Do we choose with compassion?

Commissioned by Kongsberg Defence & Aerospace (KONGSBERG), Halogen has helped develop a control room concept for next generation submarines.

A service design project led Block Watne to completely change the way they think about sales. What used to be a sales process has become a buying process, based on the wishes and the requirements of the buyers.

SiO Health Services wanted to satisfy their patients’ needs in a better way, and they wished to explore the opportunities that digitalisation of their services could bring. The result is an improved working day for the employees and greater patient satisfaction.

Foreldrehverdag.no (Everyday Parenting) helps parents to understand their children better. On the basis of experience and service design, the Norwegian Directorate for Children, Youth and Family Affairs (Bufdir) has reached one third of all Norwegian families with children.

“Care reform for the elderly, originating where lives are lived” is how the Norwegian Ministry of Health and Care Services describes Live Your Whole Life (Leve hele livet). A thorough insight project, based on service design principles, produced first-hand information obtained directly from the users.

Halogen is proud to have collaborated with Norsk Hydro ASA since 2001. Together, we have created concepts and solutions leading to great results.

What happens when four directorates are responsible for delivering one service? Service design in the public sector is about untangling complex processes in order to release innovation potential.