Block Watne's digital transformation
A service design project was the start of the journey that led Block Watne to change their entire mindset: What once was a traditional house building company is now a company organised to fit its customers' needs. The result has been revenue growth, customer satisfaction surpassing the competitors’, and more satisfied employees.
Live your whole life
“Care reform for the elderly, originating where lives are lived” is how the Norwegian Ministry of Health and Care Services describes Live Your Whole Life
(Leve hele livet). A thorough insight project, based on service design principles, produced first-hand information obtained directly from the users.